Frequently Asked Questions at Hyper Casino

Yes, you can play at Hyper Casino if you’re 18 or older. However, some countries have legal restrictions, preventing players from registering or playing. Check the section on country restrictions or our Terms and Conditions for details.

Yes, Hyper Casino is a real money casino! You can create an account and make a deposit to play for real money. If you’re not from the UK, you can also play for free by logging out and using demo mode, but this option isn’t available for live casino games.

Yes, Hyper Casino is fully licensed. We follow strict rules from top authorities like the Malta Gaming Authority, the British Gambling Commission, and the Swedish Gambling Authority.

Some game providers may be limited in certain countries, so the games you can access depend on where you live. After creating your Hyper Casino account, log in to see all the great games available to you!

To create a new Hyper Casino account, visit the homepage and click the yellow “Register” button in the top right corner. Follow the instructions to set up your account and create a password. After you finish, we’ll send you an email. Click the link in that email to complete your registration. You’ll need to read and agree to our Terms and Conditions and Privacy Policy at this stage.

Don’t worry! Just go to our support page, where you can chat live with a member of our friendly support team. You can also email us or call us at +356 2033 0258, or for the UK, +44 1223 931488.

Not really. You can register, make a real money deposit, and start enjoying Hyper Casino right away! However, you might need to verify your identity later, especially if your total withdrawals reach €2000/£1400 (from one or several requests). A support agent will help you with this and let you know which documents you need.

Yes, there are some restrictions. Players from the following countries cannot register for an account with Hyper Casino: Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Czech Republic, Ecuador, Estonia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Romania, Russia, Singapore, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen, or Zimbabwe.

At Hyper Casino, we promote responsible gaming. You can set limits on your account to help you play within your budget. Options include setting limits on deposits, playtime, bets, and losses. To set these limits, log in and go to the “Responsible Gaming” section in “My Account”.

Yes, all your activity at Hyper Casino is monitored. We check deposits, bets, and withdrawals. As part of our licensing, we must act if we have concerns about responsible gaming. For your safety, our customer support may contact you if needed.

Absolutely! You can take a break whenever you want. The easiest way is to set a timeout on your account, which prevents you from playing or depositing for a period of 24 hours, 1 week, 1 month, or 6 weeks. To do this, go to “My Account”, click on “Responsible Gaming”, select your timeout duration, and hit “Submit”.

If you think you have a gambling problem, we encourage you to self-exclude and seek help. Self-exclusion means you won’t be able to log into your account. You can choose to self-exclude for 7 days, 1 month, or 3 months. To do this, go to “My Account”, open the “Responsible Gaming” tab, and select “Self Exclusion”. Remember to click “Submit” after choosing your period. For permanent self-exclusion or help, contact customer support. There are also organizations that provide support for problem gambling. For more details, visit our Responsible Gaming page.

Yes, there is a Welcome Bonus! To get it, just sign up and make a real money deposit. We’ll give you extra money to play with! Check our Bonus Terms and Conditions to see if you qualify.

Hyper Casino offers more than just the Welcome Bonus. Every week, we have promotions that reward our loyal players. Plus, we host exciting monthly competitions or tournaments! Make sure to check the boxes when you create your account to receive updates via SMS or email. You can change these settings in the “My Account” section under “Profile”.

We have a variety of promotions at Hyper Casino, and they change weekly! Depending on your country, you might receive Free Spins and Reload Bonuses. Big prizes are awarded in our monthly tournaments! You’ll find details about bonuses and competitions in your email or SMS, so sign up to stay informed. To see available bonuses, go to the “Available Bonus” tab under “Bonuses” in your account.

The wagering requirement is 45 times the bonus. For example, if you get a £/$/€10 bonus, you need to wager £/$/€450 before you can withdraw or play in the live casino.

Yes, but you cannot use it for live casino games while the bonus is active. Your bets on slots and other games will count 100% towards the wagering requirements. However, bets on table games, video poker, and certain slots will not count towards these requirements.

No, you can play on your PC, laptop, tablet, or smartphone. Some older games may need Flash, but most devices have it already installed. If you need to enable Flash, our site will guide you.

No, you can play on almost any modern mobile browser without downloading anything. We are an instant-play casino, which is more convenient and secure for you.

Don’t worry! All your bets are recorded, and we have safeguards in place. If you lose connection or accidentally exit, you can return to the game within 30 days and pick up where you left off. If you don’t return in time, the game round will finish, and any winnings will be credited to you.

If this happens, just refresh the page to see the outcome. If that doesn’t work, contact customer support. All bets are recorded, so you won’t miss out on any winnings.

• You might need to enable Flash if the game requires it. Our site or your browser will prompt you.
• Check if your browser is up to date, you may need to update it or switch to a different one.
• Try clearing your cache and cookies.

If the problem continues, please reach out to our support team for assistance.

If you don’t see your question answered in our FAQ, please reach out to our support team. Providing more details will help us assist you better. If possible, include any relevant screenshots with your query.

Yes, you can email us anytime, day or night, all year round. Our team will respond as quickly as possible. We have support agents who speak multiple languages, including English, Finnish, German, Swedish, Norwegian, and more. You’ll be connected with someone who can help you in your language.

You can reach us by email, phone, or live chat. Our phone and chat support are available daily from 8 AM to 1 AM CET. To start a chat, visit our support page—it’s free and fast! You can call us at +356 2033 0258 or +44 1223 931488 for UK inquiries. Please remember that international charges may apply.

Yes, our live chat works on all devices. Just visit our support page to start chatting with a team member.