Privacy Policy

Who We Are

Hyper-Casino.uk is owned by L&L Europe Limited (“we,” “us,” “our”), a data controller under the EU General Data Protection Regulation. This notice outlines your rights and our responsibilities regarding your personal data.

L&L Europe Limited is registered in Malta (C53706) at Northfields App 7, Vjal Indipendenza, Mosta, MST9026. For data protection inquiries, contact our Data Protection Officer at [email protected].

Information That We Collect

L&L Europe Limited collects personal information to fulfill legal and contractual obligations. We gather only necessary data, including:

Contact Information. Name, address, age, date of birth, gender, email, phone number.
Financial Information. Banking details, encrypted card numbers, e-wallet identifiers, and transaction details.

As a licensed operator in Malta, we comply with Anti-Money Laundering Regulations and may request identity proof and source of funds.

We also collect information from third-party sources to meet regulatory requirements. Additionally, we automatically collect:

Device Information. IP address, device type, language, browser.
App Information. Usage data if our app is downloaded.

For transactions, we gather the amount, funding method, device information, and geolocation data.

We collect information in the below ways:

Online registration form – submitted by you.
Banks or payment providers – via API connections.
Pre-filled fields from our payment providers.
Web server logs.
Phone calls required for service.
Information from our processors and their sub-processors, if applicable.

How We Use Your Personal Data

L&L Europe Limited values your privacy and will only handle your personal data as outlined in this Privacy Policy. We collect your information to provide our services, such as processing transactions, answering your questions, and meeting regulatory requirements. If you agreed to receive promotional offers, you can withdraw your consent at any time. We do not share your information with unauthorized third parties. Internally, we may use your data for research and to enhance customer service and our offerings.

The purposes and reasons for processing your personal details are:

Gaming Services. We collect personal data to provide our gaming services, such as logging in.
Financial Transactions. We confirm financial transactions.
Business Improvement. We analyze data to enhance our services and performance.
Marketing. We may send you marketing info that is relevant and consensual, but not intrusive.
Compliance. We assess credit and fraud risks, follow legal obligations, and enforce our terms.
Legal Requirements. We store personal data for accounting, responsible gambling, and Anti-Money Laundering.
Data Transfer. We share data with processors for identification and transaction purposes.
Statistical Research. We use data for analysis and research development.

Categories of recipients of your personal information

Hosting and Security Partners. Our partners can track where our incoming traffic comes from.
Screening Services. To meet regulations, we verify customer identities when accounts are opened or during their use. This checks if customers are PEPs, on sanctions lists, or in self-exclusion programs.
Game Providers. Our game providers need personal info to offer games and record transactions.
Payment Providers. We share personal information with payment providers to handle payments.
Marketing Services. If you consent to marketing, we may send promotional materials or use third-party services for marketing.

We process your personal information for various reasons as required by data protection laws.

We need your personal information to provide our services. Sometimes, we may ask for your consent to use your information differently. If you agree, we will use your information as specified, and you can withdraw your consent in writing at any time. For instance, we need your consent to send you promotional messages.

Fulfilment of a contract, compliance with a legal obligation

We may need to process your personal information to fulfill a contract (like the Terms and Conditions when you register) or to meet our legal obligations, including gambling license requirements and anti-money laundering laws.

Legitimate interests

We may process your personal information if it benefits us or a third party, as long as it doesn’t harm your rights. Examples include:

Finding companies that can offer you extra benefits or insights about our service.
Identifying and keeping track of information about responsible gambling issues.
Ensuring network security and preventing unauthorized access.
Complying with laws and regulations.
Creating loyalty and promotional programs for customers.

Your rights

You have the right to access your personal information held by L&L Europe Limited, including:

What data we have.
Why we process it.
Types of data.
Who we share it with.
Retention period.
Source if not from you.

If you find any inaccuracies, you can request corrections. You may also ask for data deletion, limit its use, opt out of marketing, exercise data portability rights, and be informed about automated decisions.

Requests may require identity verification for data protection.

We do not share your personal information except as outlined in our Privacy Policy, for legal reasons, or to fulfill your service requests. Any third-party processors we use are required to follow our instructions and comply with data protection laws. We may share your information with authorized parties for services like document verification, payments, and regulatory compliance, as detailed in the Mitek Privacy Policy and Terms and Conditions.

Consequences of Not Providing Your Data

You don’t have to share your personal information with L&L Europe Limited, but we need it to provide our services. Without it, you won’t be able to access many of our services.

How Long We Keep Your Data

L&L Europe Limited retains personal information only as long as necessary, with a standard retention period of 5 years after our business relationship ends, after which it is destroyed. If you consented to direct marketing, we will keep your data until you withdraw consent, although some data may be kept to prevent further marketing. For more details, contact [email protected].

Disclaimer

We will do our best to protect your personal information. However, internet transmission is never fully secure, so we are not responsible if your information is disclosed to unauthorized parties beyond our control.

Changes in our Privacy Policy

If we need to update our Privacy Policy, we will let you know so you can agree to the changes. The changes will take effect once posted and accepted by you.