Main rules

To open an account at the Casino or any related brand, a person must be at least 18 years old. If someone under the required age registers, they are violating the terms. The Company may ask for proof of identity at any time. If it is not provided, or if the person is suspected of being a minor, the account will be frozen until the age is verified. If confirmed underage, all bets and winnings will be void, deposits will be returned, and the account will be closed.

The following actions are strictly forbidden:

• Depositing with money from illegal sources;
• Hacking the site or games;
• Using VPNs, proxies, bots, or cheating software;
• Using someone else’s payment method.

If these rules are broken, the Company may close the account, cancel winnings, hold funds, and report the case to the authorities.

Account management

Customers must register with accurate personal information and update it as needed. The Company may request documents to verify the player’s identity. It is a mandatory procedure if a client wishes to withdraw funds or if suspicious activity is found.

Each account is for personal use only and must not be shared or used by others. Customers are responsible for keeping their login credentials safe and reporting any misuse. Only one profile per person is allowed.

Customers can access their profiles at any time to view their history or make changes. Mistakes should be reported to the customer service immediately.

Payments

Customers can deposit at the Casino using debit cards, bank transfers, e-wallets, or vouchers. The payment method must be in the same name as the registered gaming account holder. Using third parties or their cards is strictly prohibited and will result in account closure. 

The minimum deposit limits vary by the payment method. They can also be set by the customer or the Company, based on responsible gaming rules. 

As for withdrawals, the main terms are as follows:

• They must be made using the same method as deposits;
• They can be requested one at a time;
• They cannot be reversed once submitted;
• Fees may apply.

Withdrawals are usually processed within 24 hours but may take longer depending on the bank or provider. Identity verification is required, especially for large transactions or changes in payment methods. Additional checks may apply. Jackpots may take up to 30 working days to be paid out.

Betting rules

To place a bet at the Casino, a customer must have an approved, active account with sufficient funds. Wagers can only be placed online through the platform’s website and must comply with the terms and conditions.

Customers are responsible for placing their own bets and ensuring all details are correct. Stakes cannot be changed or cancelled once placed. Errors made by clients (e.g. wrong amount, selection, or type) do not affect the validity of the bet. Wagers on behalf of others are not allowed.

All game rules, bet limits, and payout details are available on the site. Customers are expected to read them before playing. Any bet over a game’s max limits will be adjusted accordingly.

Withdrawals of winnings are only made once the game results are confirmed. Suspicious activity may delay or void payouts pending investigation.

Responsible Gaming

The Casino offers several tools to help customers control their gambling. Players can set limits on deposits, losses, and bets on a daily, weekly, or monthly basis. These settings can be managed through the “My Account” section or by contacting customer support. Any changes to limits, especially increases, will only take effect after a 24-hour cooling-off period.

Customers can also choose to lock their account for a short or long time if they want a break. If the profile stays inactive for more than 12 months, a fee may apply. Clients are not allowed to open new accounts during a lock or cooling-off period. 

Self-exclusion

Self-exclusion is often used by customers who need a longer break from gambling. This feature allows clients to block access to the website for a period from 6 months to 5 years. During this time, they cannot gamble at all. Self-exclusion will also apply to all sister websites of the Company. After the period ends, reactivation is only possible by contacting customer support.

Bonuses and promotions

The Casino provides various bonuses, promotions, and special offers for entertainment. They are available for a limited time and come with specific rules. Before accepting any promo, customers can view the conditions on the website. Bonuses must be used according to the rules and cannot be turned into cash until all requirements are met.

If someone breaks the rules and tries to abuse the system, their bonuses and winnings may be canceled. In such cases, the Company will not refund any losses. Inappropriate behaviour includes:

• Using unfair strategies;
• Cheating;
• Collusion;
• Software tampering;
• IP address masking, and more.